Author profile
Gemma George
Co-Director & Client Service Manager
Co-Director and Client Service Manager at Growth Performance, maintaining and growing client relationships and acting as the liaison between clients and facilitators to enhance client satisfaction across the business.
About Gemma
Gemma is Co-Director and Client Service Manager at Growth Performance. She helps maintain existing business with current clients, grow those relationships over time, and assist in bringing new clients on board.
She works closely with clients to help them understand the full potential of the company's services, acting as the liaison between clients and facilitators. She is also responsible for improving customer support programmes and enhancing client satisfaction across the business.
Articles by Gemma
Adaptation
Cognitive Offloading: Protecting Critical Thinking in the Age of AI
Handing thinking to AI can help or harm. The 2026 research separates dependent offloading from autonomous offloading, and shows how teams can keep judgement sharp.
Acceleration
The Reskilling Clock: The Shrinking Half-Life of Skills
Skills are going out of date faster as AI improves. The 2026 evidence shows employers want human skills sooner, yet few reward people for learning. Leaders need learning built into the week.
Acceleration
Learning Velocity: Why Adaptability Is Overtaking Expertise
When the tools change every few months, the most valuable thing a person brings is not what they know, but how fast they can learn. Here is how to build learning velocity into a team.
Adaptation
The Creativity Paradox: AI Makes Individuals More Creative and Everyone More Alike
AI lifts individual creativity but pulls ideas towards the same answers. 2026 research confirms the sameness effect in teams and in thought, so originality must be designed in.
Adoption
Building Resilience in an Age of Algorithmic Anxiety
Resilience is a capability teams build together. The 2026 evidence shows honesty, agency and connection protect people through AI change, and that managers need support too.
Adoption
Shadow AI: Why Your Best People Are Hiding How They Use It
Shadow AI means using AI for work without employer knowledge or approval. A manager can address the security risk without driving useful work further underground.
Acceleration
Beyond the Training Event: Learning in the Flow of Work
One-off training events rarely change how people work. 2026 research from Josh Bersin and Deloitte points to learning built into everyday work, measured by what changes afterwards.
Adoption
Emotional Intelligence in the AI Era: Why It Matters More Than Ever
As AI takes on more analysis, the skills that set leaders apart are increasingly human. 2026 research shows managers under strain just as AI change depends on them. Here is where emotional intelligence fits.
Adoption
Active Listening: The Leadership Skill That Builds Trust and Drives Performance
Most managers hear without listening. Active listening is a learnable discipline that transforms relationships, surfaces hidden information, and makes every conversation more productive.
Adaptation
Time Management for Managers: How to Lead Without Losing Control of Your Day
Managers who cannot manage their own time cannot lead their teams effectively. Here are the evidence-based strategies that actually work, and the habits that silently destroy leadership capacity.
Acceleration
How to Create an Employee Development Plan That Actually Works
Most development plans are written once and forgotten. A genuinely effective employee development plan is a living document that drives real capability growth, here is how to build one.
Adoption
Stakeholder Management: How Leaders Build Influence and Navigate Complexity
The leaders who execute strategy most effectively are not necessarily the cleverest. They are the ones who have mastered the art of understanding, engaging, and aligning the people whose support they need.
Adoption
Algorithmic Anxiety: Why AI Creates a Distinct Kind of Workplace Stress
Worry about AI at work hit a record high in 2026. Much of it is about relevance rather than skill, so training alone will not fix it. Here is what managers can do.
Adoption
How to Build Trust in a Team
Trust is the foundation of every high-performing team. Without it, collaboration is transactional and performance plateaus. This guide draws on research from Google, Harvard, and the Centre for Creative Leadership to explain what trust-building actually requires.
Adoption
Conflict Management in the Workplace: A Practical Guide
UK employees spend an average of 2.1 hours per week dealing with workplace conflict. This guide explains the types of conflict, why managers avoid it, and a practical framework for resolving it constructively.
Adoption
How to Create a Feedback Culture in Your Organisation
Only 26 percent of employees strongly agree that the feedback they receive helps them do better work. Building a genuine feedback culture requires more than training managers to give better feedback. It requires structural change.
Adoption
Imposter Syndrome at Work: What It Is and What Leaders Can Do
An estimated 70 percent of people experience imposter syndrome at some point in their career, including high-performing leaders. Understanding it and knowing what to do about it is increasingly important for L&D professionals.
Adoption
Emotional Intelligence at Work: A Practical Guide for Leaders
Emotional intelligence is one of the strongest predictors of leadership effectiveness, team cohesion, and individual resilience. Here is what the research says, and what to actually do about it.
Adoption
Employee Experience: What It Is and Why It Matters More Than Engagement
Employee experience has become the dominant frame through which forward-thinking HR Directors are thinking about the relationship between organisations and their people. It is broader, more honest, and more useful than employee engagement.
Adaptation
Leading Hybrid Teams: A Practical Guide for Managers
Hybrid working has shifted from an emergency response to a permanent feature of organisational life. Most managers were not developed for this context. The skills required to lead hybrid teams well are learnable, but they require deliberate effort.
Acceleration
Coaching vs Mentoring: Understanding the Difference and Choosing the Right Approach
Coaching and mentoring are often used interchangeably, but they describe different relationships with different purposes. Choosing the wrong approach for the situation reduces the benefit for the individual and wastes organisational investment.
Acceleration
Talent Management Strategy: How to Attract, Develop and Retain Top Talent
A coherent talent strategy connects how you attract, develop and keep people to what the business needs next. Here is how to build one, and how AI is changing the skills and career routes it has to cover.
Adaptation
Strategic Oversight and Ethical Governance in AI Orchestration
AI capability has moved faster than accountability. Here is what ethical governance means day to day, a checklist for AI-supported decisions and why oversight belongs with leaders.
Adaptation
Situational Judgement and Exception Handling in Human-AI Teams
When AI works with some autonomy, the most important human contribution is knowing when to step in. Here are the three intervention decisions, the Exception Triage Framework and how pre-mortems build judgement.
Acceleration
How to Build a Learning and Development Strategy That Delivers Results
Many organisations spend heavily on learning and see limited return. Here is where L&D strategy goes wrong, the elements of one that works, and how AI changes what learning needs to do.
Acceleration
Mentoring in the Workplace: How to Make It Work for Organisations and Individuals
Mentoring builds careers and passes on judgement that tools cannot teach. Here is what the evidence shows, why it matters more as AI changes entry roles, and how to make relationships and programmes work.
Adaptation
How to Run Effective Meetings: A Research-Based Guide for Managers
Meetings align people and make decisions, but badly run ones drain time and energy. Here are five principles, formats worth trying, how to facilitate well and what changes when AI joins the meeting.
Adoption
The Manager's Guide to Difficult Conversations at Work
Managers often delay difficult conversations, and the cost of delay grows. Here is why they feel hard, how to set the conditions, a clear structure and how to handle the new conversations AI brings.
Adoption
Building Resilience at Work: A Guide for Managers and HR Leaders
Resilience is built by people and by the conditions they work in. Here is what managers and organisations can do, how individuals build it, and why AI has become a new source of strain.
Acceleration
Coaching Skills for Managers: Why Telling People the Answer Is Rarely the Right Move
Coaching helps people find their own answers, which builds capability and ownership. Here is when to coach and when to direct, how to use the GROW model, and why coaching matters more as AI supplies quick answers.
Adoption
How to Give Feedback to Employees: A Research-Backed Guide for Managers
Feedback can lift performance or lower it. Here is what separates the two, a simple model for giving it, how to receive it, and what changes with AI.
Adoption
What Is Psychological Safety? Definition, Research, and How to Build It in Your Team
Psychological safety is the shared belief that a team is safe for speaking up. Here is what it is, what the evidence shows, why it now decides whether people start using AI, and how to build and measure it.
Adoption
Beyond Personality Types: How Self-Awareness Transforms Teams
Personality profiles are often used as labels. Their real value lies in the self-awareness and mutual understanding a well-run process builds. Here is how to get that value, including in AI-changed work.
Adoption
Empathy at Scale: How Human Connection Drives Performance in an Automated World
As routine interactions become automated, the remaining human moments carry more weight. Here is why empathy matters more now, how to build it into teams and services, and where AI fits.
Adoption
Psychological Safety in AI-Augmented Teams: What Leaders Need to Know
2026 research shows psychological safety predicts whether people start using AI at all. Yet AI adoption can erode safety. Here is how leaders protect it.