February 8, 2018

Dan Pink has done some great work at helping us understand motivation. His work suggests motivation has three distinct elements:

- Autonomy

- Mastery

- Purpose

It has been really powerful insight for managers, leaders and organisations looking at understanding how they mig...

July 7, 2017

We are proud to be launching our new range of programmes for 2017.

These are highly interactive half day or full day modules that can be delivered virtually (Adobe Connect), face to face ( classroom) or can support a coaching requirement. We provide the tools and on-the...

June 15, 2017

Grab a bargain for the summer 😀...we are waiving the normal delivery charge of Insights Discovery if booked in the month of June. You only pay for reports bought from us. We deliver Virtual Classes or Classroom sessions. Get in touch to find out more at info@growthper...

March 14, 2017

In any organisation, there are people that we manage, and people who manage us. Influencing people to want to perform is the secret of good management (Leadership). And sometimes, we need a way of managing our managers. And other times, we just need to be able to manag...

March 14, 2017

Most people realise that investing in stand alone CX training days do not change the behaviour of front line employees in the long term. Developing a cohesive customer experience strategy, focusing on initially Customer Leadership along with tactics that have high impa...

February 28, 2017

One of the questions I often get asked from clients has been, how do large service companies manage to create consistently great experiences around the world? What is the secret of their success?!

I usually answer with something like...'with holistic management systems...

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