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Growth Performance
Building the Human Advantage in an AI-Driven World
Performance Moment
Diagnostic Worksheet

Performance Moment Diagnostic Worksheet

A scoping tool for identifying the dominant performance moment. Complete Sections 1 to 4. Tick the moment that best fits the problem. Then decide the primary and secondary support response.

Section 1: Define the Performance Challenge

What is the task or performance challenge?
Who is affected?
What is the consequence of weak performance?
What evidence do we have that this is a real performance issue?
What is happening today that should happen differently?

Section 2: Spot the Dominant Moment

MomentTypical signalTick
PreparePeople are unclear, inexperienced, or uncertain about how to begin.
PractisePeople understand the basics but are not yet fluent or confident.
PerformPeople know what to do but struggle in live execution.
RecoverErrors, exceptions, or problems are slowing performance.
EvolveA process, tool, or expectation has changed.

Section 3: Decide the Response

What is the primary moment?
What support would remove friction fastest?
What support is needed before formal learning?
What support is needed during live work?
What support is needed after launch or training?

Section 4: Action Summary

DecisionSummary
Primary intervention
Secondary intervention
Owner
Launch date
How we will know it is working

Based on: Baldwin & Ford (1988); Billett (2001); Rossett & Schafer (2006); Grossman & Salas (2011); Salas et al. (2012); Kauffeld, Decius & Grassmann (2025). Growth Performance © 2026.

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